Returns + FAQ
Effective September 14, 2026.
Returns, Exchanges & Cancellations
Standard full-price products
Mondain accepts voluntary returns of eligible, non-personalized full-price products requested within 10 days after delivery.
To qualify, an item must be unworn, unwashed, unaltered and returned with its original tags. Reasonable inspection does not prevent a return.
To request a return, email info@mondain.page with your order number. Do not mail an item without authorization. We will provide the correct return address and instructions.
For voluntary change-of-mind returns:
- the customer is responsible for return shipping;
- original shipping charges are not refundable unless required by law;
- no restocking fee will be charged;
- approved refunds are returned to the original payment method after inspection;
- banks and card issuers may require additional processing time.
We do not currently offer direct exchanges. If a return is approved, the customer may place a new order for another size or product.
Made-to-order products
A standard-sized product does not become “personalized” merely because it is made after purchase. Its return eligibility will be stated clearly before payment.
Personalized products
An item altered using customer-submitted information—for example, a name embroidered for an Owners Edition—may not be eligible for voluntary change-of-mind return. This exclusion does not apply to defects, damage, incorrect personalization, material misdescription or rights that cannot legally be excluded.
Cancellations
Contact us immediately if you wish to cancel. If production has not begun, we will make reasonable efforts to cancel and refund the order. Once production begins, voluntary cancellation may no longer be possible.
Any mandatory cancellation rights under applicable consumer law remain unaffected.
Damaged, defective, incorrect or misdescribed goods
If an item arrives damaged, defective, incorrect or materially different from its description, contact info@mondain.page with the order number and available photographs.
Mondain will provide the repair, replacement, refund or other remedy required by applicable law. Where Mondain is responsible, Mondain will provide or reimburse reasonable return shipping.
Nothing in this policy limits mandatory consumer warranties, legal guarantees, late-delivery rights or other non-waivable remedies.
Customer FAQ
Why does my order take approximately two weeks?
Mondain products are produced after ordering. The estimate includes time to produce and carrier transit. The current estimate for the specific product appears on its product page and order confirmation.
Does Mondain hold inventory?
It depends on the product. Each PDP will identify the item as in stock, made to order, preorder, or unavailable.
Will a released object return?
The product page will state whether a release is a one-time edition, a recurring House Product, or eligible for a future Archive Reissue. A First Edition will not be silently reproduced as the same edition.
What currency am I paying in?
Prices are charged in USD, or in CAD for customers shopping from Canada. The currency is shown on the product page, in the cart and before payment.
Will I pay duties?
No. Duties are prepaid by Mondain and are included in the price shown at checkout. If a carrier ever asks you to pay an import charge on a Mondain parcel, contact info@mondain.page before paying.
How do I choose a size?
Use the flat-garment measurements on the product page and compare them with a garment you already own. Contact info@mondain.page before ordering if you need help.
Can I change my size or address?
Contact us immediately. Changes are possible only before the relevant production or fulfilment step begins and are not guaranteed.
Where do I send a return?
Begin the return through info@mondain.page. We will issue return instructions and the authorized return address. Unapproved packages may be delayed or returned to sender.